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Frequently asked questions

- When will my order ship? Orders will be usually shipped in about 14 business days depending on our order capacity. You will receive a shipping notification once your order ships. For any order inquires please e-mail customerservice@primamarketinginc.com

- Is there any exchanges or refunds? All sales are final on our website. If an item arrives defective, we will replace it for the same item within 14 business days. Any inquiries after 14 business days from the time of delivery will not be honored.

- Do you offer free shipping? We have promotions from time to time, follow us on Instagram and Facebook to receive the latest news, updates and offers.

- What are the sizes of your Prima Travelers Journal? Please use the diagram to the left for reference. 

 

Please note, shipping prices are calculated based on location.

 

When will my box ship? Boxes will begin shipping the week of March 26th.

 

What are the contents of my box? Boxes will include a selection of Prima products, flowers, stamps, embellishments and more. Products will be the same in each box, we cannot substitute or replace items.

 

Can I return the box? Cancel my order? All sales are Final. Please make sure you are aware of the no return final sale policy before ordering. We will not accept any returns. We are also not responsible for lost, damaged or misplaced boxes.